I just got off the phone with Don Shapiro (President & CEO) of Foresite Realty Partners. I was remarking on the tremendous amount of recent interest in special servicing and special servicers and wondering from where this interest derives. Don wasn’t surprised, saying that for many years no one knew exactly what it is that special servicers did. To me, it seems that we still want to know.
As he explained it to me: special servicers have a process in place to deal with loans that require unusual attention, because they are in–or are about to go into–default. Don elaborated that special servicers do more than just shepherd properties through foreclosure; they are also highly involved in operating and performance issues surrounding non-performing loans including management, resolution and disposition of those loans.
I asked about special servicing and CMBS; are special servicers involved with other types of properties? He explained that special servicers work within a variety of areas in all of the four food groups: multifamily, office, industrial and retail but it is the CMBS that is the strong tie that binds those worlds in many ways, because of the high complexity of dealing with a pool of loans, especially when a large portion are in delinquency or default.
At one time the special servicer’s role was basically to collect principal and interest (P & I) on the loan pool, pay the P & I on the note and provide reports to the investors. However, with so many loans defaulting, and the issues involved with working through and disposing of these loans, the special servicer’s role has expanded exponentially. Today, their role is critically important, far reaching (distress has no geographic boundaries) and they could potentially provide an abundant source of acquisition opportunities.
No wonder so many people want to hear what they have to say.


































